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Top TechnicianComplaints rise
Complaints rise
04 Feb 2010
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Motor Codes claims victory as garage complaint figures begin to stabilise
Motor Codes is claiming a slow-down in the rate of complaints about garages is due to its consumer advice line.
Figures show the number of complaints made about garages to Consumer Direct is rising. However, the rate of increase has slowed by over 10% since mid-2008. Complaints rose by just over 1% for 2009.
Consumer Direct is the consumer organisation threatening to make a super-complaint against the repair industry on behalf of motorists.
Motor Codes believes the slow-down in the increase in complaints coincides with the introduction of the Code of Practice for Service and Repair.
There are now 6,200 garages nationwide that have joined Motor Codes. However, according to Motor Codes’ own figures, only 750 are independent garages.
Motor Codes offers advice, conciliation and arbitration to members of the public about new car sales, service and repair garages and warranty products.
“The slowing rate of calls to Consumer Direct about service and repair garages is a very positive reflection of the work Motor Codes does answering motorist’s questions,” said Chris Mason, director of Motor Codes.
“Since launching the Service and Repair Code in mid-2008, calls to Consumer Direct have slowed in their rate of growth from 11.5% in 2007 to just 1.3% this year.”
Chris (pictured top right) hopes complaints to Consumer Direct will fall further following Motor Codes’ forthcoming drive to raise consumer awareness.
“It’s not rocket science,” continued Mason. “People just want service or repair work carried out by a business they can trust. Motor Codes garages guarantee this, but if there’s ever a problem we promise to sort things out through the free advice and conciliation service.”
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